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Opening a ticket from within the admin console

If you can't find a solution to your problem in the User Guide, contact us by opening a support ticket.

You can do so at any time, directly from your MailUp admin console.

  • Log into your MailUp account
  • Launch the admin console
  • Click on the Help tab on the right, which allows you to quickly report your issue.


In the Help section you can:

  • Find a solution by searching our User Guide
  • Submit a suport ticket

If you received an error message, make sure to paste it into the message: it will help us troubleshoot the issue.

Opening a ticket from outside the admin console

If you can't log into your MailUp account, retrieve your credentials or contact us at


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