When can I contact the Support?
Support responds to reports of customers in case of:
- clarification on the functionality of the platform and its features
- testing and troubleshooting an issue encountered during platform usage of the console.
When NOT to contact Support
Support can not help you with:
- commercial information. Contact instead: firstname.lastname@example.org or call (888) 962-4587 (USA)
- advice regarding the composition and writing of messages, HTML code, strategy, the quality of communications. For these needs the following options are available: Pre-Paid Hours, Full Service and Delivery+ Package.
- deliverability issues, meaning the delivery of emails to inboxes. For these needs the following options are available: Delivery+ Package.