If you can't find a solution to your problem in the User Guide, contact us by opening a support ticket.
You can do so at any time, directly from your MailUp admin console.
In the Help section you can:
If you received an error message, make sure to paste it into the message: it will help us troubleshoot the issue.
If you can't log into your MailUp account, retrieve your credentials or contact us at email@example.com.