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  • MailUp API is off;
  • username and/or password are incorrect;
  • the IP address of the third party application has changed since the last successful access. The IP address can be manually changed in the MailUp console.


MailUp customer: a company/business subscribing to the MailUp service

Console URL / NL_URL: MailUp defines a dedicated URL for each customer. For this reason, external systems must know the exact URL to which to send the request (e.g.

WS_MailUpImport: a web Service designed to import recipients from a third party application

MailUp API Account: a specific account for web services, made of a username and a password. It is automatically created when a new MailUp account is created for a new customer, while for existing customers it is manually created via the MailUp console. 

WS: web service